Healthcare

please complete both attached documents

based on case study below.

Harris, R., Vogt, K & Gilinsky, A. (2004). Emanuel Medical Center: Crisis in the Health Care 

Industry. .Retrieved from

https://www.google.com/search?q=Emanuel+Medical+Center%3A+Crisis+in+the+Healt

h+Care+Industry&oq=Emanuel+Medical+Center%3A+Crisis+in+the+Health+Care+Indu

stry&aqs=chrome..69i57.18924472j0j7&sourceid=chrome&ie=UTF-8