Process Improvement Report

Process Improvement Report

Scorecard Analysis: Process Improvement Report

To prepare to complete this assignment, review the following  materials from the study activity in Unit 8, which are also linked in  the Resources:

• Kaplan and Norton’s 1992 article, “The Balanced Scorecard: Measures that Drive Performance,” from Harvard Business Review. This Kaplan and Norton framework is a valuable resource for this assignment.
• Gunduz and Simsek’s 2007 article, “A Strategic Safety Management  Framework Through Balanced Scorecard and Quality Function Deployment,”  from Canadian Journal of Civil Engineering. Note that Kaplan and Norton’s 1992 balanced scorecard framework is depicted in Figure 2 of this article.
• Koumpouros’ 2013 article, “Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece,” from International Journal of Health Care Quality Assurance.
• Behrouzi, Shaharoun, and Ma’aram’s 2014 article, “Applications of  the Balanced Scorecard for Strategic Management and Performance  Measurement in the Health Sector,” from Australian Health Review.
• The updates addressed in Kaplan and Norton’s 1996 article, “Linking the Balanced Scorecard to Strategy,” from California Management Review.
• Norton’s 2011 article, “Strategy Execution Needs a System,” which provides a brief retrospective on updates and lessons learned.

The goal of this assignment is to generate recommendations for  process improvement and organizational fitness. You will make your  recommendations for the organization you selected in Unit 7 for the  balanced scorecard PowerPoint presentation and which you presented in  the Unit 8 assignment. Apply the concepts of balanced scorecards to  create your recommendations.

To complete the assignment, write a paper in which you:

1. Describe the selected organization, including its vision and mission.
2. Analyze the company using any adaptation of the Kaplan and Norton  balanced scorecard framework that fits your selected organization. Use  the materials listed at the beginning of this assignment.
3. Communicate vision, strategy, objectives, measures, targets, and  initiatives for each of the following four elements through a  macro-level discussion:
   • Financial performance measures.
   • Internal business processes.
   • Learning and growth.
   • Customer satisfaction.
4. Convey the organization’s values through an ethical, organizational, and directional strategy.
5. Synthesize evidence-based and best practices into recommendations for monitoring and improving discussions.
6. Generate one recommendation for each of the following:
   • Process improvements.
   • Quality improvements.
   • Organizational efficiency.
   • Learning.
     • In y our  recommendations, use specific language and include  evidence-based concepts from peer-reviewed literature, including a  minimum of four outside peer-reviewed sources.
7. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar.

Assignment Requirements

• Written communication: Written communication is free from errors that detract from the overall message.
• APA formatting: Resources and citations are formatted according to APA style and formatting guidelines. Use APA format for:
  • Cover page.
  • Abstract.
  • Table of contents, including list of figures and tables.
  • Headings and subheadings.
  • Reference list.
• Number of resources: A minimum of six resources.  The Norton and Kaplan articles, “The Balanced Scorecard: Measures that  Drive Performance” and “Linking the Balanced Scorecard to Strategy,”  will serve as two resources.
• Length of paper: 10–12 typed double-spaced pages.
• Font and font size: Arial, 10 point.

Note: Your instructor may also use the Writing  Feedback Tool to provide feedback on your writing. In the tool, click  the linked resources for helpful writing information.

Portfolio Prompt: You are required to save this learning activity to your ePortfolio.

Resources

• Scorecard Analysis: Process Improvement Report Scoring Guide.
• A Strategic Safety Management Framework Through Balanced Scorecard and Quality Function Deployment.
• APA Style and Format.
• Applications of the Balanced Scorecard for Strategic Management and Performance Measurement in the Health Sector.
• Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece.
• Capella Library.
• Capella Writing Center.
• How Do I Find Peer-Reviewed Articles?.
• ePortfolio.
• Linking the Balanced Scorecard to Strategy.
• Strategy Execution Needs a System.
• The Balanced Scorecard: Measures that Drive Performance.
• Writing Feedback Tool.